At Smart Home Systems Limited, we aim to ensure that our customers are fully satisfied with their purchases. If you need to return a product, please review our returns and refunds policy below.
Returns
Eligibility:
Customers may return products within 14 days of receiving the items. To be eligible for a return, products must be:
- Unused: The item should not have been used and must be in a resaleable condition.
- Original Packaging: Products must be in their original, complete packaging, including all accessories, manuals, and any promotional items that were included.
This policy complies with the Consumer Contracts Regulations 2013.
Non-returnable Items
Certain items are not eligible for returns, including:
- Activated or Utilised Service Packages: Once these have been activated or used, they are non-refundable.
- Products that are damaged due to misuse or mishandling.
Return Process
- Initiating a Return:
- Contact our customer service team at support@smarthomesys.co.uk or call 0330 223 7422 to request a return authorisation.
- Provide your order number and the reason for the return.
- Shipping the Returned Item:
- Upon receiving approval, follow the provided instructions to return the item.
- Please note that return shipping costs will be incurred by the customer unless the item is faulty.
- Packaging:
- Include all original packaging materials and ensure the item is securely packed to prevent damage during shipping.
Refunds
Processing Timeframe:
Refunds will be processed within 14 days of receiving the returned products. The amount will be credited back to the original payment method used for the purchase.
Restocking Fees
All products are subject to acceptable use or restocking fees. These fees may vary based on the condition of the returned item and the specifics of the return.
Contact Us
For any questions regarding our returns and refunds policy, please don’t hesitate to reach out:
- Email: support@smarthomesys.co.uk
- Phone: 0330 223 7422
Thank you for choosing Smart Home Systems. We appreciate your business and are here to support you!
