Shipping Policy
Thank you for shopping with us! Below are the terms and conditions that constitute our Shipping Policy.
1. Delivery Area
We currently ship to all valid United Kingdom addresses, including England, Scotland, Wales, Northern Ireland, and the Channel Islands.
- Note: Delivery to remote parts of Scotland, the Scottish Highlands, and offshore islands may take an additional 1–2 working days.
2. Order Processing, Cutoff, and Transit Times
All transit and handling timelines refer to working days (Monday to Friday, excluding UK Bank Holidays).
- Order Cutoff Time: 2:00 PM (GMT)
- Handling Time: 1 to 2 working days (Orders placed after 2:00 PM on Friday or over the weekend will begin processing on the following Monday).
- Transit Time:
- Royal Mail Tracked 24: 1 to 2 working days.
3. Shipping Costs & Methods
We offer straightforward, flat-rate shipping costs so there are no surprises at checkout.
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Royal Mail Tracked 24 | 1–2 Working Days | FREE |
4. Shipment Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your Royal Mail tracking number. You can track the status of your parcel directly via our Order Tracking Page or the Royal Mail Track Tracker.
5. Damaged or Lost Parcels
If your package arrives damaged, please report it immediately to our customer care team at sales@smarthomesys.co.uk with photos of the packaging. If your item has not arrived within 7 working days of receiving your dispatch notification, please contact us so we can open an investigation with Royal Mail.
6. Contact Information
For any questions regarding your delivery or to make an amendment to your address before dispatch, please contact us:
- Business Name: Smart Home Systems Limited
- Phone: 0330 223 7422
- Address: Smart Home Systems Limited, 162a London Road, Chesterton, Newcastle, ST5 7JB
- Email: sales@smarthomesys.co.uk